Terms and Conditions

YOUR CONTRACT: PRIOR TO BOOKING, PLEASE READ THIS CAREFULLY

These booking terms and conditions govern all bookings you make with Fly Fast Travels Limited of 3A APPLEDORE TERRACE WALSALL ENGLAND WS5 3DU.

They outline our rights and responsibilities, so please read them carefully. Regarding these terms of reservation, “we” and “us” refer to Fly Fast Travels Limited (the Company); “you” and “your” refer to the first stated individual on the reservation, any people on whose behalf the reservation is made, and any additional or transferred individuals. You explicitly agree to the terms and conditions shown below in order to use this website. You may not use this site in any way if you disagree with any of the following terms and conditions.

You may pick what you want to book with Fly Fast Travel—your entire vacation (hotel, flights, and transfers included) or just specific components of it, such as your flights or accommodations.

Package Holidays

When you make reservations for a trip or holiday that includes flights (or other forms of transportation), lodging, rental car service, and any other tourist services that make up a sizable portion of the vacation, as specified in clause 24, you will be creating a package for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. As the package organizer, Fly Fast Travel will take accountability, and we’ll safeguard your money. It is a “Package Holiday” that is being booked. For the conditions that apply to Package Holidays and a complete description of what a Package Holiday is, please refer to sections A and B of these Booking Conditions.

Single Component Transport & Accommodation Bookings

We also provide specific, distinct components for sale (e.g. lodging only or flight only). Under these situations, we shall always represent the supplier of the relevant arrangements (“Supplier/Principal”) as an agent. For the terms and conditions that apply to your booking, please refer to Sections A and C.

SECTION A – APPLICABLE TO ALL BOOKINGS

1. Booking Your Travel Arrangements

In place of all the individuals listed on the booking, the first mentioned personal/lead passenger or the one making the payment consents on behalf of all those listed to:

(a) acknowledges having read these terms of reservation and accepts binding them.

(b) authorizes us to use their personal information in line with our privacy policy and, on behalf of all individuals listed on the reservation, provides us with their personal information, including, if relevant, any special categories of data (such as details about dietary needs, medical conditions, or disabilities).

(c) is above the age of 18 at the time of booking and certifies that they, together with every member of the party, are of legal age to order services with age limitations; and

(d) agrees to bear the financial burden of paying for the reservation on behalf of every individual listed.

Every service is contingent upon availability. Until a ticket is purchased, the fare is not guaranteed.

You are required to pay the applicable deposit as stated at the time of booking. Until we approve your reservation, receive your deposit or complete payment in cleared funds, and provide you with a confirmation invoice—either from us or the relevant supplier—no contract will be considered signed. Please make sure the names provided match those on the applicable passport.

Bookings made online:

If you make a reservation online, you have to provide us all the information we need. Online reservations are handled automatically, so it is your responsibility to make sure that all the information you enter is accurate and entered correctly, including travel details; that you choose the appropriate flights, accommodations, or other bookings with us; and that the passenger information is entered exactly as it appears on the passport. Any disparity in the data you submit or the manner in which it is submitted online is not our responsibility. You acknowledge that any inconsistency or mistake that occurs during the information entry process or when choosing the arrangements may result in extra expenses that you will have to pay.

Additionally, you must confirm that the credit or debit card you are using is your own (or, if it is a third party’s, that you have their express permission to use their credit or debit card) and that there are enough funds available to pay for the services you have reserved with us. Your money will be deducted from your account when we execute your booking, subject to availability. Thereafter, cancelation fees will be incurred. You will get an invoice and a confirmation email.

Please carefully review the information as soon as you receive the invoice and confirmation email. If there are any errors, let us know right away because it might not be able to make adjustments later. Any modifications to the reservation made after it has been made may result in extra expenses that you will be responsible for paying, including any relevant administration fees and supplier fees. We neither guarantee nor represent that any package vacation, flight, or individual component will be available after your booking request has been submitted, nor that our booking services are free of viruses or other elements that could contaminate or damage your property.

Bookings made by telephone:

When making a reservation over the phone, you have to provide us all the information we need. Additionally, you have to make sure that all of the information you give is correct and matches the passenger’s information as it appears on the passport. Additionally, you must confirm that the credit or debit card you are using is your own, or that you have permission from the third party, subject to our acceptance, to use their credit or debit card, and that there are enough funds available to pay for the reservations you make with us. Please be aware that a booking confirmation made over the phone is just as official as one made over the phone and immediately verified in writing.

Until you complete the payment and the item is verified, we make no representations or warranties on the availability of any package holiday, flight, or individual component. Should your reservation be approved, we will proceed with its processing (based on availability) and take your money. Thereafter, cancelation fees will be incurred. You will get an invoice, an e-ticket, and/or a confirmation from us.

Please carefully review the information as soon as you receive the confirmation, e-ticket, and invoice. If there are any errors, let us know right away because it might not be feasible to make adjustments later. Any modifications to the reservation made after it has been made may result in extra expenses that you will be responsible for paying, including any relevant administration fees and supplier fees.

2. Payments

By the deadline shown on the confirmation invoice, you must pay the remaining amount. Please be aware that full payment may be needed for some phone reservations right away, that is, before you receive the invoice confirmation. When the reservation is made, you will be informed whether this is the case. It is crucial that you settle any outstanding amounts on time since failing to do so might result in the cancellation of your trip or flights, in which case you would still be responsible for paying cancellation fees. When a “booking charge” is applicable, it will have been disclosed at the time of reservation. It takes seven days for all check payments to clear.

The cost of your reservation may go rise due to fuel or other fees that providers may apply until full payment is received. Please be aware that even if money is sent via registered or documented delivery post or another type of special delivery, we do not take liability for cash sent by courier or postal service.

3. Data Protection Policy

We need to utilize the information you offer us in order to complete your booking, make sure your travel plans are hassle-free, and satisfy your needs. For further details, please refer to our data protection and privacy policy, which may be found here.

4.Passports, Visa and Health Requirements

It is your responsibility to make sure your travel documents are in order and to verify that you meet all passport, visa, and health requirements.

Visas and passports: For further information, contact the appropriate Embassy or Consulate. The requirements are subject to change, therefore before making a reservation or leaving, make sure you are aware of the most recent status.

We take no responsibility if you are denied access to the aircraft or into any nation because you did not have the proper passport, visa, or other documentation needed by the airline, government, or nation. A passport that will still be valid six months after your planned return date is required. It is imperative that you confirm that you meet the necessary visa and health entrance criteria for any country you visit, even if you are only passing through. Even if you stay at the airport or don’t get off the plane, this covers every stop the aircraft makes. Consult the embassy of the nation you are going if your passport is nearing its expiration date. Get in touch with the Passport Office for more details.

Travelers visiting the USA are subject to special requirements. For example, all passengers must have unique, machine-readable passports, and they must apply for an ESTA at least 72 hours before leaving for the country. If you show up at the airport without an ESTA that has been previously granted, you will probably not be allowed to board. For further information about travel to the USA, visit www.uk.usembassy.gov. Your EHIC is only good for European vacations up to the date of expiration, and you’ll need to have full medical coverage before you go. Parents bringing children (under 18) on vacation to South Africa will be required to present the child’s complete, unaltered birth certificate.

Key Travel Recommendations from the Foreign Commonwealth & Development Office: The most reliable and current source of travel information is the Foreign Commonwealth & Development Office (FCDO). It provides crucial travel guidance for all international places, covering topics such as local laws, health, safety, and security, and entrance requirements including passports and visas. Make sure you check the most recent travel advice for the place you are visiting at https://www.gov.uk/travelaware. Travel advice is subject to change, so until your trip, you should keep checking it.

5. Health

Travel vaccination guidelines might change at any time, so before you leave, check with your doctor about the most recent recommendations. The Foreign Commonwealth & Development Office (FCDO) advises you to see a doctor at least four to six weeks before to your travel to see if you require any preventative measures, such as immunizations. The National Travel Health Network and Centre on the TravelHealthPro website and NHS (Scotland) on the fitfortravel website both provide country-specific information and guidance. You can also find helpful information and guidance about international healthcare on the NHS Choices website. It is up to you to make sure you get the required shots, take the recommended medications, and heed any medical advise related to your travels.

We disclaim all liability in the event that you are unable to travel or suffer any other loss as a result of your failure to comply with any immigration, passport, or health criteria. You consent to paying us back for any penalties or other damages that we incur as a result of your breaking any immigration, passport, or health-related restrictions.

6. Special Requests and Medical Problems

Please let us know at the time of booking if you have any particular preferences. While we will make every effort to forward these requests to the appropriate provider, we regret that we are unable to ensure that any request will be fulfilled. A specific request’s mention on your confirmation invoice, in any other documents, or that it has been forwarded to the supplier does not guarantee that it will be fulfilled. We won’t be in violation of the contract if we can’t accommodate any specific requests. Reservations that are contingent on fulfilling any particular request are not accepted.

Should you have any health issues or disabilities that might interfere with your plans, please notify us in writing before making a reservation, including complete information. Unfortunately, many foreign locations lack even the most basic amenities needed by travelers with disabilities. You could be asked to present a medical certificate from your physician attesting to your suitability to take part. In an effort to be fair, we will either not confirm your reservation if we are unable to suit the needs of the person or people in question, or we will cancel it and charge you the appropriate cancellation fees as soon as we learn of the data you withheld at the time of booking.

7. Behaviour

It is your obligation to make sure that neither you nor the other party members act in a way that might offend someone else or put their property at risk of being lost or damaged. In the event of any damage or loss, payments must be made immediately to the management, owner, or other supplier of the lodging. As a result of your acts, you hold us harmless from any claims (including court fees) that are later filed against us. All of our clients are expected to treat others with respect.

We retain the right to end your agreement immediately without prior notice if, in our reasonable view or the opinion of any other individuals in power, you are acting in a way that might or would likely cause alarm, danger, or irritation to any third party or damage to property. We shall immediately cancel your whole reservation with us, including your return travel plans, and we won’t be liable for any fees, costs, reimbursements, or other damages. If you don’t pay, you will be liable for paying any claims (including legal fees) that are later brought against us due to your conduct, as well as any expenses we spend in trying to bring a claim against you.

We do not bear any liability for the conduct of other visitors or other parties who are unrelated to you or your reservation.

8. Compliance with laws

It is furthermore your duty to abide by the drug laws, customs, foreign exchange, and legislation of the nations you visit. We and/or our agents retain the right, at any time and without owing you a refund or a legal claim, to terminate your vacation if, in our reasonable view, you are engaging in unlawful activity or acting in a socially undesirable manner.

9. Insurance

Your contract with us or the relevant Supplier/Principal, as applicable, requires you to have adequate travel insurance. You have the option to purchase our holiday insurance or to make your own arrangements. The insurance must cover Covid-19 (which includes, at the very least, cancellation and curtailment) as well as cancellation fees, unplanned vacation cancellation, medical and repatriation costs (including air ambulance), personal injury, delay, loss, or damage to your personal belongings.

We will not be responsible for any losses, no matter how little, for which insurance coverage would have otherwise been available if you decide to travel without sufficient insurance coverage.

10. Telephone Calls

For the purpose of training, quality control, and ongoing customer service evaluation, we retain the right to record phone conversations.

11. Claims and Complaints

In the event that we are serving as your agent, the Supplier/Principal and you have a contract, and any questions or issues should be directed towards them. Should an issue arise while you are away on vacation, you need to notify the provider, as well as their local supplier or agent, right away. There won’t be as much time to look into and address your complaint if you don’t follow this process. Depending on the circumstances, you can be eligible for a smaller amount of compensation or none at all.

Write to the Supplier/Principal if you have any complaints after you get back home. Any confirmation documentation we provide you will have the name, address, and phone number visible. Of course, if you’d need our help with this, just get in touch with Customer Services. If the issue is with us and we are unable to resolve it, it may be referred to Hunt ADR’s Fly Fast Travel Arbitration Scheme, the specifics of which are listed below.

If you have made a package travel reservation with us, kindly notify the appropriate provider (such as your hotel) right away and get in touch with us using the numbers provided on our website. If your issue is not addressed locally, please follow up with our Customer Services Department in writing within 28 days of your return home, providing your booking reference and any other pertinent details. While at the resort, it is highly advised that you file a report and promptly notify the provider of the disputed services of any complaints you may have. Your rights under this contract may be impacted if you disregard this straightforward process since it will prevent us from looking into and resolving your issue while you were at the resort.

12. Arbitration

You may seek arbitration through the Fly Fast Travel Arbitration Scheme, which is run by Hunt ADR, if you have followed our complaints procedure outlined in paragraph 11 and we have reached “deadlock,” which means we are unable to settle your issue. You may get the application at https://dashboard.travelarbitration.co.uk/dashboard/complaint.php. You will get the Arbitration Rules upon request, and they will govern the arbitration.

13. Construction Work

Most minor repairs and maintenance that properties undergo won’t have a negative impact on your vacation. However, there may always be some work done.

14. Conditions of Suppliers

A large number of the services that comprise your vacation are offered by independent vendors. Your contract with us or the relevant supplier will include the terms and conditions that those providers have set forth for the provision of these services. Certain provisions of these terms and conditions, often in compliance with relevant international conventions, may restrict or eliminate the supplier’s obligation to you. On request, copies of the pertinent sections of these terms and conditions can be obtained from either the provider or from us.

15. Jurisdiction

All aspects of this agreement, including these booking conditions, are governed by English law. Every disagreement, claim, or other issue that may come up between us about your contract or reservation shall only be heard by the courts in England and Wales, as agreed upon by both parties. If you live in Scotland or Northern Ireland, however, and if you so choose, you may choose to be governed by their laws and courts.

16. Flights and Flight Travel Documents

It is important to note that a flight that is listed as “direct” on your ticket may not always be nonstop. Your flight ticket contains estimations only for the departure and arrival times supplied by the relevant carrier. Weather, operational/maintenance requirements, air traffic control constraints, and the need for passengers to check in on time could all cause them to alter.

If you are delayed, there is nothing we can do to make special arrangements for you; the airline in question will decide how to handle this.

When it comes to flights, a newborn can only receive the infant fare level, which is typically 10% of the IATA advertised fare, if they are younger than two years old on the day of their return journey.

It should be noted that if a flying itinerary segment is unused without first alerting the airline, any remaining segments can be canceled without further notice. We cannot assume liability for any expenses incurred in such a case.

It is important to inform you that there is a “UK Air Safety list” that lists the airlines that are prohibited from operating in the UK. You may view it at https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/ . In the event that an airline is placed on the UK Air Safety List’s blacklist, we reserve the right to substitute another carrier. You will be informed of any modifications to the airline after you receive your tickets as soon as possible, and in every instance, at the boarding gate or during check-in.

17. Reconfirming all Flights

To ensure there haven’t been any changes, you must give us or the airline a call at least 72 hours prior to the departure time listed on your ticket. This is true for planes leaving and returning. Should you fail to reconfirm flights, we won’t be responsible for any further expenses. It is necessary to reconfirm your flight at least 72 hours before to departure.

18. Travel Documents Checking and Despatch

Documents pertaining to travel will be emailed. Verifying the accuracy of all issued travel documents is your duty. We must be alerted right away of any errors. We cannot assume any liability if you do not get in touch with us right once, and any adjustments can result in extra costs as needed. Unless otherwise specified, the address provided at the time of booking will be used to distribute any documentation. We won’t send out travel documents until we have received the entire payment in cleared money.

Normally, documents are sent seven days prior to travel. The cost of sending travel documents via mail or fax will be extra and will depend on the company’s policies. Should a travel document be misplaced or delivered after its scheduled time, you will be liable for any further costs we expend to arrange and send a copy. If you make a late reservation and need documents delivered by courier or special delivery, we will let you know the cost at the time of booking.

Air companies are being forced by several governments to give the authorities personal information about every passenger on board before the flight departs the United Kingdom. The information will be gathered either during your check-in at the airport or, depending on the situation, during or following your reservation. As a result, we recommend giving yourself more time to check in for your trip. We will handle this data in line with our privacy policy wherever we gather it.

19. Special Price Guarantee

For all scheduled flights, we will match prices up to 24 hours after you purchase with us, provided the lower price is available for immediate booking and meets certain requirements.

i) Price matching is only possible up to 24 hours after we confirm your reservation.
(ii) Only reservations booked for scheduled flights are eligible for price matching.
(iii) An online or offline travel agency with a UK address must quote the lowest price that has to be matched.
(iv) Price matching is only applicable for flights when the airline, flight numbers, departure and arrival times, airports, and routing exactly match the flight itinerary that you have reserved with us.

1. v) Price matching is only available in exchange for full upfront payment of the flight’s complete cost. For example, if you paid a deposit to book your flight with us, you will not be able to get the lower price matched unless you pay the full amount up front.(vi) The price to be matched must be expressed in pounds sterling (GBP); it must be publicized and made instantly accessible for reservation to the general public in the United Kingdom. We are unable to match the price if it contains a coupon for a discount, a corporate discount, a promotional code or voucher, a bulk purchase discount, etc.

(vii) You have to give us proof that the pricing is cheaper, such as a screenshot of the competitor’s website or a formal confirmation from them on letterhead paper. The cost of the airfare and a comprehensive itinerary with the dates and times of the trip, the airline, the flight number, and the number of passengers must be included.
(viii) We have the right to verify any price match requests, including supporting documentation. We will not accept screenshots or any other alleged proof of a reduced price that cannot be independently confirmed. If, at our sole discretion, we determine that the lower price offer was made illegally or as a consequence of a printing error, we will not accept any requests for a price match.

(ix) The special price promise is not applicable if you need the ticket within a day. The cost of the fare may vary at any time without notice.
(x) The special price guarantee is not combinable with any other offer or discount, and it may be withdrawn or changed at any moment without prior notice.

20. E-Tickets

Only electronic reservation confirmation, or “e-ticketing,” is provided by select airlines on specific routes. Where it is permissible, we can issue you a paper ticket if you are traveling on an e-ticket route upon request. There will be an administration fee of £10 per ticket when you request a paper ticket; this fee is on top of any relevant airline fees.

21. Airline Ticket Refunds

Regardless of the quantity of tickets returned, air tickets that are returned to us for a refund are subject to an administration fee of £60 per ticket. Additionally, you will be responsible for any cancellation fees assessed by the airline or the consolidator in accordance with their terms and conditions. There is no automatic right to a refund. If you return an airline ticket to us, we will make arrangements for it to be delivered to the relevant airline or consolidator so that they can determine if you are eligible for a potential refund in line with their terms and conditions. We do not take responsibility for papers lost or misplaced by the Royal Mail, so we advise you to return such airline tickets to us via special delivery post.

The ticket shall be considered completely non-refundable if the recoverable portion of the air ticket refund is less than the administrative fee mentioned above. If we file an application for a tax refund on your behalf and at your request, any non-refundable ticket will be subject to an administration cost of £60 per ticket.

Your ticket will be considered entirely non-refundable if the recoverable tax components are less than the administration fee. You won’t get your refund until we’ve gotten it from the appropriate airline or consolidator. Refunds for airline tickets often occur four to five weeks after the tickets are submitted to the airline for evaluation.

22. Flight Changes

The terms of carriage of the airline shall apply to your rights and remedies in the event that your flight is canceled. As a result, you might be eligible for the following benefits: (a) a complete refund; (b) a free reroute to your destination on a different airline; (c) carriage on another trip with the same airline; or (d) any other entitlement or remedy.

We shall make every effort to inform you on behalf of the carrier if there is a schedule change to your itinerary before the entire fee is received from you or before your tickets are issued (for the outbound or return flight).
In the event that your itinerary is altered after full payment or a ticket issue, the relevant supplier’s decision will be final and amendment fees may be incurred for both the outgoing and return flights.

23. Departure Taxes

Including all departure taxes on your ticket(s) isn’t always doable. In certain circumstances, departure taxes are not recoverable by us and must be paid locally to the government of the nation you are leaving.

SECTION B: BOOKING CONDITIONS FOR PACKAGE HOLIDAYS

This section is exclusive to Fly Fast Travel-organized package holidays. Your reservation will be subject to both Section A and Section B.

24. Definition of a Package

As stated in Section B of these Booking Conditions, in the event that your booking is for a Package, as defined below, we will function as a “Package Organiser” and you will be entitled to the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”).

When you reserve a combination of two or more of the following individual travel service types for the same journey or vacation, you are purchasing a “Package”:

(a) conveyance; or

(b) a place to stay; or

(c) the leasing of automobiles, trucks, or motorcycles (under specific conditions); and

(d) Any additional travel service that isn’t inextricably linked to one of the aforementioned travel options,

As long as the travel services are bought all at once during a single visit to our website and are chosen by you prior to agreeing to pay; as long as they are marketed, sold, or charged at an all-inclusive or total price; or if they are marketed or sold under the phrase “package” or a term similar to it.

Important Information: If you have booked a reservation that includes one or more of the tourist services indicated in (d) above along with no more than one type of travel service as listed in (a) through (c) above, this will not result in a package where the tourist services:

– do not constitute a quarter of the combination’s worth and are not promoted as, or in any other way represent, a necessary component of the package; or

– are chosen and bought after the transportation, lodging, or vehicle rental service has begun.

These reservations will not be eligible for the benefits under the PTRs and will instead be handled as “Single Component” reservations with Fly Fast Travel serving as the supplier’s or principal’s agent.

In the event that you have made a package reservation, we shall assume responsibility for it in line with these booking conditions as a “organiser” in line with the 2018 Regulations on Package Travel and Linked Travel Arrangements.

25. Acceptance of Booking

Before a reservation is made, we retain the right to alter any information in our brochures or on our website, as well as to raise or lower the price of our brochures. Before you book, you will be informed of the accurate, current pricing.

After deciding on a trip and settling on a pricing, fill out the booking form and return it to us together with a £150.00 non-refundable deposit for each person and the insurance fee (if applicable), or the whole amount if booked within eight weeks of departure. Higher deposits are required in some circumstances, such as when reserving a train seat on Palace on Wheels or Royal Orient.

Additionally, several beachfront, wildlife, and hotel resorts ask a larger deposit or full payment (non-refundable) to reserve the reservation, particularly during the busiest times of the year around Christmas and New Year’s. When you make a reservation, we will let you know. We will send you a confirmation invoice as soon as we receive the deposit and the properly filled out booking form, at which point a contract between you and us is established.

We will also provide you with an ATOL Certificate if your confirmed arrangements involve a flight, or that agent if you made your reservation through one of our approved agents. Upon receipt, you have ten days from the date of our mailing to notify us of any inaccuracies in any document (five days for tickets). If you think that any details on the ATOL Certificate, confirmation invoice, or any other document are incorrect, you must notify us right away. Once changes are made, they cannot be undone.

The remaining amount must be paid eight weeks before the trip. We reserve the right to cancel the reservation and keep the deposit if the remaining amount is not paid by the deadline.

Any funds paid to one of our authorized agents for a reservation protected by our ATOL are retained by that agency forever on behalf of and for the advantage of the Trustees of the Air Travel Trust, with the agent’s duty to reimburse us for the amount paid as long as we do not experience financial failure.

In the event that we do experience financial failure, any money that the agent had on hand at the time or later received from the customer is and will be kept by that agent for the benefit of the Trustees of the Air Travel Trust, and they are under no legal duty to reimburse us for it.

26. Insolvency Protection for your Package

We offer financial security for flight-inclusive packages and ATOL-protected flights that are arranged under our Air Travel Organiser’s Licence (ATOL), registered under ATOL number 5553 with the Civil Aviation Authority (CAA) of CAA House, 45-59 Kingsway, London WC2B 6TE. An ATOL Certificate is yours when purchasing a flight-inclusive package or an ATOL-protected flight from us. This outlines what is protected financially, how to find out what this implies for you, and who to call in the event of an emergency. Go to the ATOL website at www.atol.org.uk for more details.

Our flight included package includes the £2.50 per person ATOL Protection Contribution (APC) that we pay to the Civil Aviation Authority (CAA). Our rates as mentioned include this fee. Not every vacation or travel service that we provide and market will be covered by the ATOL Scheme. The main target audience for ATOL insurance is clients who make reservations and pay in the UK.

The services specified on the ATOL Certificate (or a comparable equivalent) shall be rendered to you by us or the providers named on your ATOL Certificate. You may get the services you purchased (at no additional cost to you) from an alternate ATOL holder in certain situations when neither we nor the provider are able to do so due to insolvency. You consent to accepting that the alternative ATOL holder will fulfill those responsibilities in those situations and to paying that alternative ATOL holder any money that is still owed to you under the terms of your contract.

You acknowledge, however, that there may be situations in which designating a substitute ATOL holder is not feasible. In such instances, you will have the right to file a claim with the ATOL Scheme (or, if relevant, your credit card issuer).

The Trustees of the Air Travel Trust may pay you or otherwise benefit you under the ATOL scheme if we, or the suppliers listed on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) due to our insolvency.

You acknowledge that in exchange for such payment or benefit, you irrevocably assign to such Trustees any claims you now have or may in the future have over the non-provision of the services, including claims against us, the travel agency, or, if relevant, your credit card issuer. Additionally, you acknowledge that if another entity has paid the amounts you have claimed under the ATOL system, any such claims may be reassigned to them.

Your money might not be secure if you reserve anything from us other than a package vacation. Kindly contact us for further information.

27. Your Holiday Price

The exchange rates that were listed on www.xe.com as of the invoice date were used to determine the cost of your package vacation.

We retain the right to raise the cost of confirmed vacations in order to cover increases resulting directly from:

(i) the cost of passenger transportation as a result of fuel or other energy source costs;

(ii) the amount of taxes or fees related to the vacation that are levied by outside parties who aren’t directly engaged in its execution, such as tourist taxes, landing taxes, or costs associated with arriving at or departing from ports and airports; and

(iii) the pertinent currency rates for the bundle.

These deviations may involve, but are not restricted to, adjustments in airline costs covered by our agreements with airlines (and their representatives), cruise ship companies, and other transportation suppliers.

As per this agreement, you will be billed for the amount of any increase. But if this implies that the cost of your confirmed package vacation will increase by more than 8% (not including any insurance premiums, amendment fees, and/or extra services or travel arrangements), You can either cancel and receive a full refund of all money paid to us, minus any insurance premiums, amendment fees, and/or additional services or travel arrangements, or accept a change to another package holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more, but if it is of lower quality you will be refunded the difference in price).

In the event that you choose to cancel for this reason, you have seven days from the issue date shown on your final invoice to use your right to do so. If you can demonstrate that you are unable to transfer or reuse your policy, we will take into account a suitable reimbursement of the insurance premiums you have paid.

In the event that the aforementioned modifications result in a lower cost for your package vacation, any refund that is owed to you will be deducted from an administrative charge of £60. Please be aware, nevertheless, that due to contractual and other protections, travel plans are not always paid for in local currency, and that certain seemingly little modifications do not affect the total cost of your trip.

Within 20 days after your departure, neither price adjustments nor refunds will be provided for your confirmed package vacation.

28. Alterations by You & Transfer of Booking

We will try our best to make these arrangements and, if feasible, implement them if you decide to amend them after making your reservation. The individual who booked the reservation (using the email address they registered with us at the time of booking) must submit any requests for revisions in writing.

A £60 amendment fee per person will be assessed, in addition to any additional expenses incurred during the modification process. Name changes are often treated by scheduled flights as cancellations and rebookings, which may result in a 100% cancellation fee for the airfare.

If, after the trip has started, you would want to make any changes to the scheduled itineraries or accommodations, we and/or our suppliers will try our best to accommodate your requests, but we cannot promise that this will be achievable. If there are any changes, you will be responsible for paying any cancellation fees as well as any additional expenses that our suppliers or we may incur.

Transfer of Booking: If any member of your party is unable to travel, they may, under the following circumstances, transfer their reservation to another person:

1. you have introduced them and they meet all requirements relevant to the arrangements;c. at least seven days before to our departure, we are informed;

   c. You pay any unpaid balances, a £60 modification fee for each individual transferring, and any other fees, charges, or expenses related to the transfer; and

   d. The transferee accepts these terms of the booking agreement as well as all other provisions of our relationship.

All amounts are still due and payable jointly and severally by you and the transferee. In order to pay our expected expenses, cancellation charges as outlined in paragraph 29 will be applied if you are unable to locate a substitute. Otherwise, travelers who do not travel or who do not use services will not receive a refund.

Important Notice: Once confirmed, some arrangements cannot be changed or transferred, and there may be a cancellation fee equal to 100% of the affected portion of the original arrangement.

29. Cancellation By You

You must give us prompt notice of any cancellations made by you or anyone on your reservation for a vacation. Any telephone notification needs to be verified in writing or by email (sent to info@flyfasttravels.com) by the original booking individual within 24 hours (using the email address they registered with us at the time of booking). Your cancellation notification will only be operative from the date it is received by our offices in writing. It will not become effective until that date.

You will get a cancelation invoice within 7 days. To avoid an increase in fees, please get in touch with us very once if you do not receive this. If your airline tickets have already been delivered to you, kindly send them back to us together with your request to cancel. You will be required to pay the following cancellation fees since we incur expenses when we have to cancel your reservation:

Please be aware that there are never any refunds for insurance premiums or amendment fees.

After they have been confirmed, some travel plans cannot be altered or canceled without paying a 100% cancellation fee. We will notify you prior to your cancellation if such is the case.

It is highly advised that you purchase full insurance, which will typically include protection against lost deposits and cancellation costs.

The cancellation fee(s) will be subtracted from any money you have already paid us.

Note: The remaining party members may be responsible for additional fees if some, but not all, of the party members cancel the holiday or a portion of it.

You have the right to cancel your confirmed package before departure without incurring a cancellation charge if “unavoidable and extraordinary circumstances” occur at your vacation destination or in the area around it and have a significant impact on the holiday’s performance or the transportation plans to and from the destination.

We will provide you a complete refund of the money you paid in these situations, but we won’t be responsible for any further payments to you. Please be aware that in these cases, you will only be able to cancel if the Foreign Commonwealth & Development Office issues an advisory against visiting your destination or the area immediately surrounding it. The term “unavoidable and extraordinary circumstances” refers to the following: acts of terrorism, war, major health risks (e.g., the emergence of a serious disease at the travel destination), natural disasters (e.g., floods, earthquakes), or weather conditions that make it unsafe to travel to the intended destination.

30. CHANGES & CANCELLATION BY US

We may need to make modifications to your booking or cancel it periodically because we can plan your vacation several months in advance. We have the right to do so at any moment.

Modifications: We shall not be liable to you if we make a minor alteration to your vacation, but we will try our best to notify you or your travel agency as soon as we reasonably can if there is time before your departure. Modifying your departure or return itinerary by less than 12 hours, switching aircraft types, switching to a different type of lodging that meets better standards, and switching carriers are a few examples of inconsequential adjustments. Please be aware that the airlines listed in the brochure, for example, could change.

We might occasionally need to make a big adjustment to the confirmed plans you have made. “Significant changes” can be anything from the following, if done before to departure:

– A switch of lodging locations for all or a substantial portion of your trip.

– A switch to a lower standard or classification of accommodations for all or a substantial portion of your stay.

– A more than 12-hour shift in the time of your departure or the duration of your stay.

– A shift in the UK departure airport, with the exception of:

• Gatwick, Heathrow, Luton, Stansted, London City, and Southend are the airports located in London.
  •  The airports on the South Coast: Exeter, Bournemouth, and Southampton
  •  Cardiff and Bristol, the airports in the South West
  •  Doncaster Sheffield, East Midlands, Birmingham, and the Midlands airports
• Leeds Bradford, Manchester, Liverpool, and the Northern airports
  • Newcastle and Teesside, the airports in the Northeast
  •  Prestwick, Aberdeen, Glasgow, Edinburgh, and Glasgow airports in Scotland

– A substantial alteration to your schedule that eliminates one or more locations completely.

Cancellation: Unless there is an unforeseen circumstance or you are unable to pay the remaining balance, we have the right to cancel your travel plans if you give us less than 60 days’ notice before your departure date. Should the minimum number of customers necessary for a specific travel arrangement not be met, for example, we have the right to cancel your vacation before this date.

If there are any major changes or cancellations, we will notify you as soon as we can. If there is still time before your departure, you will have the option to:

i. adopting the modified arrangements (in the case of substantial modifications); or

ii. receiving a reimbursement for all funds received; or

iii. accepting, if offered (at no additional cost), our offer of substitute travel arrangements of an equivalent or better caliber; or

iii. accepting, if offered, a lower-quality alternative arrangement in exchange for a reimbursement of the difference in cost between the initial and substitute arrangements.

After we make our offer, you have seven days to let us know what you want. We will get in touch with you once more to ask for notification of your preference if we don’t hear from you after seven days. We will presume that you have decided to accept the change or other booking arrangements if you don’t reply once more.

Insurance: We will give you a complete refund of your travel insurance premiums if you paid them to us and can demonstrate that you are unable to transfer or reuse your policy in the event that we cancel or make a significant change and you accept a refund.

Restitution:

In the following situations, we will give you compensation as outlined below in addition to a complete refund of the money you paid:

In the event that we make a substantial modification, you cancel your reservation and refuse the new arrangements;

If there are no substitute plans available and we have to cancel your reservation.

If you are eligible to receive greater compensation, it is not prohibited by the amount of money we offer.

*IMPORTANT NOTE: In the following situations, we will not compensate you:

– when we introduce a minor alteration;

– if your plans are significantly altered or canceled more than sixty days prior to travel;

– when you accept an offer of other travel arrangements or when we make a major alteration to the original arrangements;

– in the event that your inability to pay in whole and on schedule forces us to terminate your plans;

– in cases when our modification or cancellation results from changes made to the confirmed reservation that you requested;

– in the event that Force Majeure compels us to alter or cancel your plans (see article 32).

Should we find ourselves unable to fulfill a substantial amount of the reservations you made with us after your departure, we will attempt to substitute similar arrangements for you at no additional cost; if the substitutes are of a lesser caliber, we will give you a suitable refund.

31. Our Responsibility for your Package Holiday

(1) As defined below, under the Package Travel and Linked Travel Arrangements Regulations 2018, we shall assume responsibility for the arrangements we agree to provide or arrange for you as a “organiser”. Accordingly, we are accountable for the correct provision of all travel services included in your package, as detailed in your confirmation invoice. Subject to these booking conditions, you may be entitled to a suitable price reduction, compensation, or both if we or our suppliers negligently perform or arrange those services and we fail to remedy or resolve your complaint within a reasonable timeframe, and this has affected your enjoyment of your package holiday.

If any of the travel services included in the package are not performed properly or at all, you must notify us right once. The amount of any such price reduction or compensation will be determined by accounting for all pertinent factors, including but not limited to: adhering to the complaints procedure outlined in these booking conditions and the degree to which your holiday enjoyment was negatively impacted by our, our employees’, or our suppliers’ negligence. Please be aware that if you want to file a claim against us, you will need to provide evidence of our negligence as well as that of our supplier(s).

(2) If any of the following occurs, we shall not be liable to you or provide you with compensation for any harm, disease, death, loss, damage, expense, cost, or other claim of any kind.

(a) the affected person(s)’ act(s) and/or omission(s);

(b) a third party’s unexpected or unavoidable act(s) or omission(s) that have nothing to do with the performance of the services that were contracted for; or

(c) The clause 32-defined force majeure.

3) If we are held accountable under this paragraph, we will only have to give you a certain sum of compensation:

(a) Any baggage, money, or personal belongings lost or damaged:

You must have sufficient insurance in place to cover any losses of this sort, thus the maximum amount we will have to pay you in relation to these claims is an amount equal to the excess on your insurance policy, which applies to this type of loss per person overall.

(b) Claims that do not fall under (a) above and do not concern disease, injury, or death:

The maximum amount we will be required to pay you in relation to these claims is three times the total amount paid by or on behalf of the impacted person or people. This maximum sum will only be due in cases when nothing has gone well and neither you nor your party has benefited in any way from

(c) Liabilities pertaining to overseas air, sea, and train travel as well as any hotel stays:

i) Under the applicable Conventions, such as the Warsaw/Montreal Convention (pertaining to international air travel), the Athens Convention (pertaining to sea travel), the Berne/Cotif Convention (pertaining to rail travel), and the Paris Convention (pertaining to hotel arrangements), the extent of our liability will always be restricted as if we were carriers.

Copies of these Conventions are available upon request from our offices. Please get in touch with us. Furthermore, you consent to be bound by the “Conditions of Carriage” established by the transport company or operating carrier for that particular travel. We depend on the terms and conditions included in these international agreements as well as those “Conditions of Carriage” when making transportation arrangements for you. You agree that the terms and conditions listed in those “Conditions of Carriage” apply to both the transport company and us, and that this contract is assumed to incorporate by reference all of the terms and conditions stated in those “Conditions of Carriage.”

2004. ii) Any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier in any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004.iii) We have the right to deduct from any amount you receive—or are entitled to receive—from the hotel or transportation provider in relation to the complaint or claim at hand.

(4) You must notify us and our supplier(s) of any claims in strict compliance with the complaints procedure outlined in these booking conditions in order for us to assume obligation under this clause.

(5) If a payment is paid, the recipient (or recipients, if under 18) and their parent(s) or guardian must also give us or our insurers all rights to pursue any third party, and they must also give us or our insurers any help we may reasonably need.

(6) Please be advised that we cannot assume any liability for any damage, loss, expense, or other sum(s) of any kind that: (a) relate to any business; or (b) could not have been anticipated by us based on the information you provided to us regarding your reservation prior to our acceptance.

(7) If a service or facility is not mentioned in our brochure or is not included in our agreement, we will not be held liable for it. For instance, any trip you reserve while traveling, or any amenity or service your hotel or another provider consents to provide you.

(8) In the event that “unavoidable and extraordinary circumstances” prevent you from returning to your departure point by the scheduled return date of your package, we will make arrangements for you to stay wherever necessary (if feasible, at a similar standard) for a maximum of three nights per person. Note that those with limited mobility, expectant mothers, unaccompanied adolescents, and those in need of specialized medical care are not covered by the three-night limit. as long as we are informed of these specific requirements at least 48 hours prior to the commencement of your vacation. “Unavoidable and extraordinary circumstances” is defined in this clause as war, terrorist acts, major health risks (e.g., a major disease outbreak at the travel destination), natural disasters (e.g., floods, earthquakes), or weather conditions that make it unsafe to return to your departure point.

32. Force Majeure

If “Force Majeure” affects our contractual commitments to you, we will not be accountable or compensate you, unless otherwise specifically mentioned in these booking conditions. For the purposes of these Booking Conditions, “Force Majeure” refers to any uncontrollable situation that neither we nor our provider could have predicted or prevented, even with the use of all reasonable precautions. Examples include major health risks to travelers, such as the emergence of a deadly disease at their destination, acts of terrorism and the threat of such actions, civil unrest, and natural calamities like floods. earthquakes or weather conditions that make it unsafe to travel to or remain at the destination; actions taken by any national or local government, including port or river authorities; labor disputes; lockdowns; natural or nuclear disasters; fires; chemical or biological disasters; unavoidable technical issues with transportation; and any circumstances similar to these that are beyond our control or the control of the supplier or suppliers in question.

Brexit Implications: Because of the United Kingdom’s vote to depart the European Union, some travel plans may need to be adjusted. This can entail making some aircraft routes unavailable, restricting access to specific ports and airports, or altering the visa rules for British nationals traveling to, through, or into the EU. You may be confident that we will keep an eye on this and that we will notify our clients as soon as we learn of any confirmed reservations that may be impacted.

We shall, however, treat any such changes as Force Majeure since they are entirely unheard of and beyond our control. Although we will make every effort to offer appropriate substitute arrangements or refunds when feasible, we will not be responsible for paying you any compensation.

33. Delays, Missed Transport Arrangements and other Travel Information

You must notify us and the airline or other transport provider right once if you or any member of your party misses your flight or other transportation arrangement, it is canceled, or there is a delay of more than three hours for any reason.

In certain situations, you may be entitled by UK law to reimbursements and/or damages from the airline if your flight is canceled, delayed, or is denied boarding. Complete information regarding these rights will be made available by airlines as well as at UK airports. You can file a complaint at www.caa.co.uk/passengers with the Civil Aviation Authority if the airline violates these regulations. In these situations, reimbursement is the airline’s duty and does not immediately entitle you to a refund from us for the cost of your vacation. If, for any reason, you decide not to file a claim against the airline and instead file a claim for compensation from us, you will need to fully assign to us all of your rights against the airline regarding the claim that gave rise to the compensation payment at the time that you receive any compensation. Even if you have made other plans in addition to your travel, a delay or cancellation of your flight does not automatically give you the right to cancel those plans.

The Force Majeure provision of these booking conditions, which covers the actions of any passenger(s) on any aircraft who, for example, fail to check in or board on time, states that we cannot be held liable for any delay caused by any of the causes listed.

The carrier(s), flight schedules, and aircraft types that are listed in this brochure, on our website, and on your confirmation invoice are only suggestions that might change or be confirmed. As soon as we get knowledge of the true carrier or carriers, we will notify you of their identification. Your tickets, which will be sent to you around two weeks before to travel, will have the most recent flight times. As soon as you receive your tickets, you should carefully review them to make sure you have the right flight schedules. After tickets have been shipped, if the flight schedule changes, we will notify you as quickly as we can.

34. Prompt Assistance

If for any reason you become stuck while on vacation, we will provide you with as much immediate support as is reasonable given the situation. Specifically, we will give you relevant information about health services, help from local authorities and consulates, help with distance communication, and help in arranging other forms of transportation. We shall not be responsible for the costs of any further assistance you require, such as making other travel arrangements, in cases where your need for assistance is not due to a fault on the part of us, our workers, or our subcontractors.

However, refreshments and/or suitable lodging may be paid for or provided by any supplier, airline, or other transit provider; you should submit a claim directly to them. If you fail to get our prior authorization before arranging your own travel arrangements, you will be responsible for any costs, fees, or charges you incur in the aforementioned situations, subject to the other conditions of these Booking Conditions. Additionally, if you or a member of your party knowingly causes the issue, or if you or your party is negligent, we have the right to charge you for our help.

35. Excursions

Any excursions or other tours that you decide to reserve or pay for while on vacation are not included in the agreements you have with us. Your agreement for any trip or excursion you reserve will be with the tour or excursion operator, not with us. The excursion or trip, as well as anything that occurs while it is being provided by the operator, is not our responsibility.

SECTION C: AGENCY BOOKINGS

This Section C will apply to your booking in addition to Section A above if you have made a “Single Component” accommodation or transportation reservation through Fly Fast Travel, which is serving as the supplier/principal’s agent.

36. Your contract

We shall arrange for you to sign a contract with the travel arrangement supplier (hotel, tour operator, airline, or other supplier) at the time of booking (“Supplier/Principal”). In our capacity as an agent, we disclaim any liability for the actions or inactions of the Principal or Supplier, as well as for the travel plans they supply. The terms and conditions set forth by the supplier or principal will apply to your reservation; we strongly encourage you to thoroughly review them as they do contain crucial information. If you do not have copies of these, kindly ask us for them.

When we submit a confirmation invoice on behalf of the Supplier/Principal, a contract will be established between you and the Supplier/Principal. No agreement has been made between you and the Supplier/Principal until the Supplier/Principal has confirmed your reservation.

37. Payment

When making a reservation, you must pay in whole or with a deposit. If you have made a deposit, you have until the balance due date that is specified to you to pay the remaining amount. We shall notify the Supplier/Principal, who has the right to cancel your reservation and charge the cancellation fees specified in their booking rules, if full payment is not received by the balance due date.

All money you pay us for the arrangements, unless otherwise specified or advised in the booking conditions of the Supplier/Principal concerned, will be held by us on behalf of the Supplier/Principal until we pay the Supplier/Principal in line with our agreement with the Supplier/Principal.

38. Changes & Cancellation By You

Any requests for cancellations or amendments must be made in writing to info@flyfasttravels.com using the email address you registered with us at the time of booking. Requests will be implemented as soon as we receive them. Before you leave, please make sure that any changes to your reservation have been confirmed in writing. Although we will make every effort to help, we cannot ensure that such requests will be fulfilled. Revisions and cancellations are only permitted in compliance with the terms of the Supplier’s or Principal’s reservation. The cancellation or alteration fees specified in the booking conditions, which can equal 100% of the arrangements’ total cost and typically rise as the departure date approaches, may be assessed by the Supplier/Principal. Furthermore, an administration fee of £60 per person per booking must be paid to us.

Refunds for airline tickets: Unless otherwise noted, most airline tickets are non-refundable, non-changeable, and non-reroutable. They are also often paid for in full at the time of booking. Regarding any modification to an APEX ticket or specific other special fare ticket, certain providers (especially airlines) can consider a name change to be a cancellation and withhold any refunds. If you only use a portion of your flight coupon for travel outward, the airline will immediately cancel the return portion of your ticket, and you won’t be entitled to a refund. Cancellations made within 24 hours of departure are non-refundable, as are any other partially used tickets.

Note that full cancellation fees will apply since certain suppliers or principals do not permit changes.

39. Changes or Cancellations by the Supplier/Principal

Any modifications or cancellations will be notified to you as soon as is practically possible. If the Principal or Supplier makes other arrangements or gives a refund, you must notify us of your decision within the time frame that we specify. The Supplier/Principal has the right to infer that you want a complete refund if you don’t do this. We take no responsibility for any modifications or cancellations that the Principal/Supplier makes in accordance with your agreement with them.

40. Our responsibility for your booking

The terms and conditions of your contract with the Supplier/Principal are applicable. We do not take accountability for the arrangements’ actual provision in our capacity as agent. Our obligations are restricted to following your instructions while making the reservation. For any information regarding the arrangements that we really provide to you, we take no liability. On the other hand, should we be held accountable to you for any reason, We will only be liable to you up to double the amount of your reservation (or the applicable percentage if certain people on the reservation are not impacted). We make no attempt to limit or exclude our liability for death or personal damage resulting from our carelessness or the negligence of any of our employees acting in the course of their employment.